Julia Payne

There’s a subtle difference between “educating” stakeholders and making the impact of your work visible. One of these can help you win promotions, autonomy, and co-conspirators. The other can distract you from your craft at best… or devalue your work at worst. Thought-provoking article from Sara Wachter-Boettcher on how designers can reframe “advocating for design” in a way that avoids burnout and sidesteps the gaslighting.

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I’ve expanded on my earlier post with examples and deeper insights in a new Medium article. 🚀 In this extended version, I dive deeper into balancing autonomy with strategic alignment, guiding teams like a fleet of ships, and setting the stage for cross-functional success. If these leadership themes resonate with you, I’d love for you to explore the full article here : https://lnkd.in/g_q2Yxfk Let me know your thoughts!

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My pal Vitaly Friedman is second-to-none when it comes to delivering thorough, thoughtful, and actionable design advice. He's released a few courses that are really valuable for practicing designers and design leads: 🧠 Smart Interface Design Patterns: https://lnkd.in/e-v-jsCG 📏 How to Measure UX Impact: https://measure-ux.com/ #design #ux

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❓ I have a question for product designers ❓ How do you understand that you’ve reached a certain grade or level in your career, such as transitioning to a senior role? Do you rely solely on performance reviews, or are there other ways you evaluate your growth? And what if there’s no formal performance review process? I’m asking because I often get questions about assessing one’s grade or level. So, I’m curious — do you have a similar need or interest in this topic? Let me know your thoughts!

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It's so true that many UX teams are stretched thin, often working solo on more projects than they can handle. 💻 I really like the idea of focusing on being experience evangelists rather than just designers—it’s all about creating a bigger impact with limited resources. 💡Building a UX community within an organization is a brilliant way to spread best practices and advocate for user-centric decisions! 🙌 #UXLeadership #CustomerExperience #DesignCommunity #UX https://lnkd.in/eUNH_zfd

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Coining ‘enshittification’ is a good first step towards righting the ship. Now we can accurately describe the issue

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Here are three UX principles that I've used successfully in the past, particularly with teams that may not understand where UX fits into the process.

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Research is a function of strategy.  "According to CB Insights, over 90% of all products fail, most commonly due to no market need." Leave yourself time to ask big questions about whether any actually needs your product or service before you decide to launch it. #UXstrategy #UXresearch #Marketresearch

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“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou This truth is especially powerful in product and UX/UI design. While creating a beautiful, user-friendly application might seem straightforward—I've had the privilege of doing it for nearly two decades—the real impact lies in the emotions we evoke. It’s those feelings that turn one-time users into loyal advocates. If you’re curious about how emotions shape user experiences or want to know more about neurodesign, check out this article and others written by @jashsak https://lnkd.in/gtj5JpD6

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Great products are born from actively listening to customers. Investing in user-centered design and research is the place to start. As a product design leader, I always tell my teams to deep dive into customer journeys, analyze support tickets, and gather insights from community forums before designing anything. Products like Loom and Calendly shine because they prioritize simplicity and align with user workflows. #CustomerExperience #ProductDesign #UserCenteredDesign https://lnkd.in/ghD8fUJ2

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I have worked with Karyn in the past and have seen the impact she can make through her thoughtful facilitation. Are you interested in how you could leverage systems thinking to scale innovation in complex product development organizations? Worth the read!

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“If there is no clear owner, then it’s the PM that owns it.” I sat down with Esteban Contreras from #ProductState to discuss Product leadership, or Prioritization process at Productboard. We also dug into the concept of Extreme Ownership, which is a principle I firmly believe in. Read more: https://lnkd.in/eVN47mWn #productmanagement #productexcellence #ownership

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The perfect idea doesn't exist. No idea turns out exactly how you expect it to when it confronts reality. As Naval shares, quality products come out of confronting reality 100x by putting something in the hands of customers and continually tinkering with it. 📌 I shared 9 more tips to elevate product quality here: https://lnkd.in/gRzMGmNE

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🔥Hot Take for PMs: Please don't hand me a solution to a problem. Instead, focus on detailing the problem and help me understand the why. We will ideate and find a solution together. Next week, in our first episode of ⚫️Bounce, Claire and I continue to unpack the PD + PM working relationship. Buckle up. Subscribe today - links in comments 👇

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I often find myself trying to communicate how the depth, breadth and nuance of thoughtful, contextualized product design can create systemic ripples across the landscape of society, culture, and economy. The principle of larger effects and systems seems rather timely given the impacts and implications of the work we find ourselves in the weeds. What might mindful, thoughtful innovation look like? If we are disruptive, working from a place of care and positive intent, are we still able to see the larger picture and the possible ripples from decisions? There is a power differential in recognizing the effects on systems. We often hear things like “technology is not neutral” or “the victors write the history”. This may mean there are far-reaching implications of decisions and systemic impacts without the realization of unintended consequences. If we are seeking to consider equity within a product we must increase our awareness and research, design, develop and execute from a space of curiosity without weaponizing approaches based on moral codes, personal beliefs and misaligned values. What does “for good” look like in practice, and to whom is it good for? We are often reliant on dominant narratives and frame things as edge cases. Those on the “edges” are often perceived as more work than necessary, less important, or statistically insignificant. This leads whole human identities to be framed as outliers.   These focused threads demonstrate how a product can drive change by reshaping perceptions and practices at both individual behaviours, choices, industry standards and cultural narratives. It’s about initiating change that can be sustained, leading to a reimagining of systems that have gone unchallenged. This guides us to examine the influence on social structures, economies, and ethical frameworks. A decolonization perspective asks us to critically examine how historical contexts have shaped products. Dismantling the inequities that are embedded within current systems, our journey begins in a world saturated with products designed without the richness of human difference in mind. The one-size-fits-all mentality prevails. Systems innovation would mean designing products that do not perpetuate colonial legacies but instead respect and uplift local knowledge, traditions, and needs. Who benefits from these innovations? Are these technologies accessible to all, or do they widen the digital divide? Do these innovations respect locality, or data sovereignty? Product equity must address global complexities, considering how a product fits into various cultural contexts and the impact on different communities. It's not just about doing no harm but actively doing good. Understanding balance—the need for steady iteration and the courage for radical change. We can build currents strong enough to redefine systems, rewrite narratives, and reshape these ecosystems. #ProductEquity #PrinciplesOfEquity #SystemsInnovation #SystemsThinking #Decolonization

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I'm thrilled to share that my latest product and design discovery article is live on Mind the Product! As a consultant, I've observed that the term 'Discovery' can have varying interpretations across different teams. It's not uncommon to encounter a team deeply immersed in a solution yet lacking a shared understanding of the customer opportunity they're addressing. At Lab Zero, we meet clients where they are and advocate for discovery while maintaining flexibility. We often employ lightweight methodologies to foster a shared understanding, even when work is already underway. Teresa Torres' book “Continuous Discovery Habits” is a guide to developing the mindset and practices that enable teams to discover and deliver value to their customers throughout the product development process. Her explanation of the 'Opportunity Solution Tree' helped me articulate a process for asking questions and bridging gaps when joining a new team. The first part of this two-part series looks at reversing the 'Opportunity Solution Tree' to establish a connection between the ongoing solution, customer opportunities, and business outcomes. The second part (coming soon!) will explore strategies for identifying gaps in your team's understanding of customer needs and the necessary measures to mitigate risks before launch. This series will help consultants, new team members, or a struggling team connect with that all-important why and launch valuable experiences for their customers and their orgs. Have you tried something like this with your team? Feedback is appreciated! If you haven't explored Mind The Product's extensive content library, I highly recommend it! In addition to articles about discovery and understanding customer needs, the community has shared insightful perspectives on product leadership, business, and teams. It's a great place to see perspectives on processes and theories informed by real-world use.  #ProductDiscovery #Design #Discovery #ContinuousDiscovery #Onboarding #Risk #CustomerOpportunity #Value #BusinessOutcomes

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Diversity in design isn't just a buzzword—it's a business imperative. 🌈 As a hiring manager, I've seen firsthand how diverse teams boost creativity, product quality, and profitability. I believe in building teams that reflect our users and bring fresh perspectives to every project. How do you ensure fairness during the hiring process when you have to look at portfolios? Here is my perspective on the challenges of inclusive hiring. #DiversityInDesign #InclusiveHiring #TeamBuilding

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Think Clearly, Execute Brilliantly: The Dual Path to Design Success In product design and strategy, two crucial elements drive successful outcomes: clarity of thought and clarity of execution. Both are essential yet distinctly different. Clarity of thought focuses on defining the “why” and “what” of an initiative, while clarity of execution addresses the “how” and “when.” Together, they form the foundation of impactful strategies and effective implementation. Key Takeaways: 1. Define Objectives: Align goals with broader business strategies. 2. Simplify Complexity: Break problems into manageable parts. 3. Communicate Effectively: Use straightforward language and visual aids. 4. Seek Diverse Perspectives: Involve stakeholders early. 5. Execute Clearly: Use defined processes, roadmaps, check-ins, and documentation. #ProductDesign #ClarityOfThought #ClarityOfExecution #DesignLeadership #UX

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